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Privacy Policy

Last updated: May 30, 2025

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, academic information
  • Usage Data: Session attendance, progress metrics, platform interactions
  • Technical Data: IP address, browser type, device information, cookies
  • Communication Data: Messages, feedback, and support requests

2. How We Use Your Information

We use your information to:

  • Provide tutoring services and match you with appropriate tutors
  • Process payments and manage your account
  • Track your academic progress and generate reports
  • Communicate with you about sessions and platform updates
  • Improve our services and user experience
  • Comply with legal obligations

3. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, regular security audits, and access controls.

4. Your Rights

You have the right to access, correct, delete your personal information, and opt-out of marketing communications.

5. Contact Us

For questions about this Privacy Policy, contact us at:

  • Email: MentorHub.Website@gmail.com
  • Phone: +63958667092
  • Address: University of Cebu, Cebu City, Philippines

Terms of Service

Last updated: May 30, 2025

1. Acceptance of Terms

By accessing and using MentorHub's services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our platform.

2. Description of Service

MentorHub is an online tutoring platform that connects students with qualified tutors. We provide:

  • One-on-one tutoring sessions
  • Group study sessions
  • Educational resources and materials
  • Progress tracking and reporting

3. User Responsibilities

As a user, you agree to:

  • Provide accurate and complete registration information
  • Maintain the confidentiality of your account credentials
  • Treat tutors and other users with respect
  • Use the platform only for educational purposes

4. Payment and Refunds

Payment for tutoring sessions is required in advance. Refunds may be provided in accordance with our refund policy, typically for sessions cancelled with at least 24 hours notice.

5. Contact Information

For questions about these Terms and Conditions, please contact us at MentorHub.Website@gmail.com or through our support channels.

Frequently Asked Questions

How do I book a tutoring session?

You can book a session by going to the "Book Session" page, selecting a tutor, choosing your preferred date and time, and confirming your booking.

What subjects are available for tutoring?

We offer tutoring in a wide range of subjects including Mathematics, Science, English, History, and more. Available subjects vary by tutor specialization.

Can I reschedule or cancel a session?

Yes, sessions can be rescheduled or cancelled up to 24 hours in advance. Cancellations made within 24 hours may be subject to charges.

How do payments work?

Payments are processed securely through our integrated payment system. You can add funds to your wallet and use them to pay for sessions and assignments.

What should I do if I have a technical issue?

Please use the "Report a Problem" feature in your dashboard to submit a detailed report of any technical issues you encounter.

Contact Us

Get in Touch

We're here to help! Reach out to us through any of the following channels:

Email

Email Us: MentorHub.Website@gmail.com
We typically respond within 24 hours

Phone

+63958667092

Address

University of Cebu
Cebu City, Philippines

Business Hours

Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 3:00 PM
Sunday: Closed

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